Consumers (private individuals not using or intending to use the products for commercial purposes) have the right to return the product within fourteen (14) days after the product has been delivered. Therefor, the consumer must fill out the return form, include it with the product in the original packaging and return it to:

Lippizanerstraat 73
3573 SP Utrecht
The Netherlands

Returned products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. Consumers must bear the costs of shipping the goods to IVY LOISE.

The customer is responsible for the chosen shipping method of the returns. The risk of the product will transfer to IVY LOISE when IVY LOISE has received the product. This means that IVY LOISE cannot be held responsible for any returns which are (for example) lost and/or whereby products getting damaged during the process. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned product(s). IVY LOISE does not make any exceptions to this policy.

After receiving and accepting the returned products, IVY LOISE will refund the total purchase price to the consumer within fourteen (14) days.

If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify us immediately.

All international packages in the EU could be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival. IVY LOISE cannot be held accountable for these charges, the consumer is responsible for handling the costs. IVY LOISE cannot predict the amount of duties and taxes charged by the customs authorities as these charges vary widely. If you have other questions regarding duties and taxes in your country, please contact your local customs office.